Customer Support Agent - Junior/Mid Level

About the Role

Join Swapp, a fast-growing Dubai-based automotive subscription platform, and become a key player in our mission to redefine vehicle mobility. As a Customer Support Agent based in Beirut, you will be the voice of our brand, ensuring our users enjoy a seamless, flexible, and premium digital experience.

Main Missions

• Provide exceptional assistance to customers via live chat, phone calls, and email.
• Investigate, troubleshoot, and resolve customer inquiries and technical issues promptly.
• Act as a product expert by providing detailed information regarding subscription plans, vehicle options, and service features.
• Accurately document all customer interactions and feedback within our CRM system to ensure service continuity.
• Proactively contribute to improving customer satisfaction and loyalty through high-quality service.

Profile We Are Looking For

• Proven experience in customer service, preferably within a digital platform or the automotive/tech sector.
• Excellent communication skills with a natural ability to build rapport and empathy.
• Strong problem-solving skills and the ability to remain calm under pressure.
• High level of professionalism and attention to detail.
• Ability to work on-site in Beirut and adapt to a fast-paced startup environment.

Required Skills

• Multichannel Support (Chat, Email, Phone)
• CRM & Documentation
• Conflict Resolution
• Product Knowledge Management
• Customer Experience (CX) Optimization