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This job expired on 04/09/2026. It no longer accepts applications.
Software Client Success Associate
Upthyme · Beyrouth
Job description
About the role
As a Software Client Success Associate at Upthyme, you will ensure that new customers experience a smooth onboarding and get the most out of our workforce management platform. You will act as a trusted advisor, guiding clients through configuration, training, and ongoing support to boost their operational efficiency.
Key responsibilities
- Support new customers throughout onboarding and implementation.
- Gather basic requirements such as company structure and employee data.
- Configure customer accounts, user roles, and settings accurately.
- Deliver product walkthroughs and training sessions for different user groups.
- Respond to inquiries via email, chat, or phone.
- Monitor adoption metrics and proactively offer additional support or training.
- Document feedback to help improve the product and implementation process.
Required profile
- 0–2 years of experience in customer success, implementation, or a similar client‑facing role.
- Strong attention to detail when handling employee data, schedules, and configurations.
- Excellent communication skills, able to explain technical features to non‑technical users.
- Highly organized and able to manage multiple onboarding tasks simultaneously.
- Problem‑solving mindset with a willingness to investigate issues before escalation.
- Fluent in English; additional languages such as Arabic, French, or Greek are a plus.
Required skills
- Excel
- CSV file handling
What we offer
- Opportunity for professional growth within a fast‑growing SaaS company.
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Upthyme
Beyrouth