Commercial and Sales Manager - Freight Forwarding

About the role

The Commercial and Sales Manager is accountable for developing, leading and executing the commercial and sales strategy for DP World's freight forwarding business in Lebanon. The role delivers sustainable revenue and gross profit growth, increases market share, acquires new customers and strengthens strategic customer relationships, covering ocean, air and road freight, customs clearance, warehousing and related logistics solutions.

Key responsibilities

• Develop and execute the annual commercial and sales strategy aligned with the Lebanon business plan and regional priorities, and identify growth opportunities across import, export, cross-trade and multimodal freight.
• Lead the full sales cycle from prospecting and quotations through negotiation and contract closure, build a qualified pipeline, forecast accurately and manage CRM.
• Build strategic accounts, develop integrated logistics solutions and monitor customer satisfaction, retention and account expansion.
• Coordinate pricing, tenders and RFQs with Pricing, Procurement, carriers and Operations, ensuring quotations reflect market conditions, costs and target profitability.
• Recruit, lead and coach the sales and business-development team, set targets and KPIs, and strengthen capabilities in negotiation and solution selling.
• Prepare budgets, forecasts and management reports, and track revenue, gross profit, pipeline, conversion, retention and receivables.
• Ensure compliance with DP World policies, Lebanese law and customs, trade, sanctions and anti-bribery requirements, and coordinate with Finance and Credit Control on credit limits and overdue receivables.

Required profile

• Bachelor's degree in business administration, International Business, Logistics, Supply Chain Management or a related discipline; a professional qualification is an advantage.
• Minimum 8 years of progressive experience in freight forwarding logistics or international transportation.
• At least 3-5 years in commercial management, sales leadership or senior business development, with accountability for a team and sales budget.
• Track record of achieving revenue, gross profit, margin and new-business targets.
• Fluency in English and Arabic; French is an advantage.

Required skills

• Sales leadership, negotiation, closing and solution selling.
• Freight pricing, tendering and commercial negotiations.
• CRM discipline and proficiency in Microsoft Office.
• Strong financial understanding of revenue, gross profit, margin, pricing, customer profitability, budgeting and credit risk.