Call Center Operator
Securite Assurance · Gouvernorat de Beyrouth
Job description
About the role
Securite Assurance is seeking a motivated Call Center Operator to join its customer service team. The role involves handling inbound calls, coordinating assistance requests, and ensuring high‑quality communication with clients and partners.
Key responsibilities
- Answer incoming calls and respond to customer inquiries following company service standards.
- Coordinate claims and roadside assistance requests, delivering accurate and timely service.
- Conduct follow‑up and feedback calls, document findings, and share insights with relevant stakeholders.
- Maintain clear, professional verbal and written communication with clients, service providers, and business partners.
- Review medical and travel assistance cases against policy coverage, medical necessity, and ICD codes.
Required profile
- TS, LT, or Bachelor’s degree in Business Administration, Nursing, or a related field.
- 1–2 years of experience in customer service, call‑center operations, medical assistance, insurance, or a similar area.
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Published 7 hours ago
Expires 1 month from now
5 views · 0 interested
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Securite Assurance
Gouvernorat de Beyrouth