Software Support & Product Specialist
Jobs for Humanity · Daoura
Job description
About the role
This position is essential for ensuring client satisfaction and product excellence by acting as the primary point of contact for users of ERP/HRMS software.
Key responsibilities
- Provide first‑line technical support, addressing inquiries and resolving software issues promptly.
- Conduct onboarding sessions and user training to promote effective product adoption.
- Document and report bugs or enhancement requests to development teams.
- Resolve client problems remotely or on‑site and improve system performance by identifying issues.
- Maintain user guides, FAQs, and knowledge‑base documentation.
- Collaborate with internal teams for quick ticket resolution and support software testing for new features.
Required profile
- Bachelor’s degree in Computer Science, Information Systems, Business or related field.
- 1–5 years experience in software support, customer success or similar role.
- Strong verbal and written communication skills in Arabic and English.
- Experience with enterprise software (ERP, HRMS, POS) is a plus.
Required skills
- SQL 2008 or higher.
- Knowledge of ERP, HRMS and POS systems.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Lebanon.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 hours ago
Expires 1 month from now
2 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Jobs for Humanity
Daoura