Customer Support Agent – Beirut

Swapp · Beyrouth

عقد Onsite 🇬🇧 English

Freshdesk Zendesk

Job description

About the role

Swapp, a Dubai‑based car subscription platform, is looking for a Customer Support Agent to join its on‑site team in Beirut. This contract position offers the chance to assist customers through live chat, phone and email, helping them navigate subscription plans and vehicle options.

Key responsibilities

Handle customer inquiries via live chat, calls and emails, ensuring satisfaction and loyalty.
Investigate, own and resolve issues from identification through resolution.
Document interactions, feedback and resolutions accurately in the support system.
Provide detailed information about Swapp’s services, subscription plans and vehicle choices.

Required profile

Reside in the Beirut area.
Fluent in English.
Prior experience in live‑chat customer support is a plus.

Required skills

Experience with Freshdesk or Zendesk ticketing platforms.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Swapp.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Le contrat proposé est un عقد basé à Beyrouth.

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Published 3 months ago

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Swapp

Beyrouth

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