Call Center Specialist

About the role

You will be the voice of maids.cc, helping customers, guiding them, solving problems and ensuring every interaction feels smooth, clear and professional.

Key responsibilities

• Handle inbound and outbound calls, WhatsApp and chat conversations.
• Understand customer needs, recommend services and process bookings, payments, refunds and account updates.
• Resolve complaints, keep customers confident and calm, and track feedback to improve communication.
• Collaborate with CX, sales and tech teams to make conversations smarter and faster.

Required profile

• Strong spoken and written English with clear communication.
• Customer‑first mindset and good problem‑solving skills.
• Ability to handle multiple chats/calls without losing focus.
• Comfortable working in shifts, including weekends if needed.
• Fresh graduates and early‑career candidates are welcome.

Required skills

• Experience with call‑center tools.
• Familiarity with CRM systems (e.g., Ziwo).

What we offer

• Fast growth: high performers move into senior roles quickly.
• Performance‑based bonuses and promotions.
• Training on modern tools, AI‑powered systems and real customer journeys.
• A friendly, ambitious team that supports each other.
• Real impact: your ideas shape how the company communicates with customers.