Travel Agent – Full‑time On‑site

About the role

Nakhoul Travel is seeking a full‑time, on‑site Travel Agent to join its customer‑centric team in Dekwaneh. You will help clients design and book seamless travel experiences for both business and leisure, ensuring accuracy and a high level of service throughout the process.

Key responsibilities

• Handle client inquiries and provide detailed information on flights, hotels, car rentals, and other travel services.
• Prepare customized travel proposals, process reservations, and issue tickets and vouchers.
• Manage changes, cancellations, and updates to bookings while maintaining clear communication with clients.
• Promote agency services, identify upselling and cross‑selling opportunities, and support overall sales targets.
• Maintain accurate records in reservation systems and ensure compliance with pricing and policy guidelines.
• Collaborate with team members to deliver a consistent, high‑quality customer experience.

Required profile

• Strong background in reservations and travel itinerary management.
• Proven customer‑service abilities with a professional and courteous approach.
• Experience handling car‑rental bookings and explaining rental terms.
• Sales orientation with the capacity to recommend suitable travel products.
• Excellent written and spoken English; additional languages are a plus.
• Detail‑oriented, organized, and able to manage multiple bookings and deadlines.

Required skills

• Proficiency with reservation systems (e.g., AMADEUS).
• Experience using online booking platforms.
• Competence with standard office software.