Telephone Operator

About the role

We are looking for a professional Telephone Operator to be the first point of contact for our customers. You will manage both inbound and outbound calls, ensuring a courteous and efficient experience while supporting various administrative tasks.

Key responsibilities

• Answer incoming calls and route them to the appropriate department or individual.
• Make outgoing calls for scheduling appointments, relaying messages, and other business needs.
• Maintain a polite and professional telephone manner at all times.
• Handle customer inquiries and provide basic information about the company’s services.
• Keep accurate records of all calls and messages received and relayed.

Required profile

• Proven experience as a Telephone Operator or in a similar role.
• Excellent verbal and written communication skills.
• Strong customer‑service orientation and ability to multitask in a fast‑paced environment.
• Ability to stay calm under pressure and solve problems quickly.

Required skills

• Telephone system operation
• Office equipment usage

What we offer

• Opportunity to develop communication and customer‑service expertise.
• Supportive team environment.