Sales & Customer Service Representative

About the role

CIS College is looking for a motivated Sales & Customer Service Representative to join its Byblos branch. You will be responsible for promoting the college’s training courses, converting inquiries into enrollments, and supporting students throughout the registration journey.

Key responsibilities

• Promote and sell a variety of training courses to prospective students.
• Engage walk‑in visitors, phone callers, and online leads to achieve enrollment targets.
• Provide detailed information on course schedules, pricing, and prerequisites.
• Assist students with the registration process, document verification, and data entry.
• Guide students on payment plans and enrollment requirements.
• Serve as the primary point of contact for post‑registration support, handling inquiries, complaints, and schedule changes.
• Prepare daily and weekly sales and inquiry reports and collaborate with marketing to align strategies.

Required profile

• Proven experience in sales, customer service, or education counseling (preferred).
• Excellent communication and negotiation skills.
• Goal‑oriented with a strong drive to meet sales targets.
• Ability to multitask and work under pressure.
• Customer‑focused mindset with problem‑solving abilities.
• Fluency in Arabic and English.

Required skills

• Microsoft Office
• CRM software