Remote French-English Customer Support Representative

About the role

We are looking for a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers in French‑speaking regions, helping them resolve technical or order‑related issues through chat, email, and phone.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and calls.
• Provide step‑by‑step guidance to troubleshoot technical problems and order questions.
• Maintain accurate records of all interactions in our CRM system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate closely with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.