Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote customer support team. In this position you will assist French‑speaking customers through phone calls and live chat, helping them with order tracking, product questions, and issue resolution while delivering a positive brand experience.

Key responsibilities

• Provide timely, courteous support in both French and English via calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Excellent communication skills and ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of e‑commerce platforms and CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Team culture focused on growth, accountability, and connection.