French Retention Specialist

Key responsibilities

• Communicate with customers and agents via calls and online chats.
• Build and maintain positive, long‑term relationships with customers.
• Follow up to improve engagement and retention.
• Identify customer needs and provide appropriate solutions.
• Handle customer concerns and requests professionally.
• Monitor customer activity and follow up when needed.
• Maintain accurate records and update customer information.
• Track performance against KPIs and targets.
• Coordinate with the team to enhance customer experience.
• Prepare and update reports using Google Sheets or Excel.

Required profile

• Fluent French (written and spoken) with good English communication.
• Strong communication and interpersonal skills.
• Comfortable handling calls and online chats.
• Experience in customer service, retention, sales, telesales, or account management is an advantage.
• Ability to work in a fast‑paced environment and meet performance targets.
• Strong follow‑up and problem‑solving abilities.

Required skills

• Google Sheets
• Excel

What we offer

• Competitive salary based on experience.
• Performance‑based bonus.
• Full‑time employment with a stable schedule.
• Free weekday meal.
• Coffee, tea and dessert at the office.
• Professional and supportive work environment.
• Opportunities for growth and development.