Front Desk Receptionist

About the role

Shade Hotel is seeking a friendly and professional Front Desk Receptionist to join its team in Beirut. You will be the first point of contact for guests, ensuring a smooth and welcoming experience from arrival to departure.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle reservations.
• Answer multi‑line phone calls, respond to guest inquiries, and process payments accurately.
• Coordinate with housekeeping and other hotel departments to fulfil guest requests.
• Maintain front‑desk records, prepare basic reports, and keep the reception area organized and presentable.
• Address guest concerns professionally and provide information about hotel services and local attractions.

Required profile

• Strong customer‑service and communication skills with the ability to interact professionally with diverse guests.
• Experience in hospitality, front‑desk operations, or guest services is preferred.
• High school diploma or equivalent; hospitality or office‑administration training is a plus.
• Flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in English and Arabic preferred; additional languages are an asset.

Required skills

• Basic computer proficiency and data‑entry ability.
• Experience with multi‑line phone systems and reservation software.

What we offer

• Dynamic work environment in a centrally located boutique hotel.
• Opportunities to interact with an international and local guest base.