French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote, fast‑growing team. You will be the first point of contact for French‑language customers, providing assistance via phone, live chat, and email while maintaining a high level of professionalism and care.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Performance‑based bonuses.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Fully remote, permanent work‑from‑home setup.