Customer Support & Sales Representative

About the role

You will be the primary point of contact for Amarigem customers, handling inquiries, resolving issues, and turning conversations into sales opportunities. The position blends customer service excellence with a proactive sales mindset in a hybrid work environment.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Identify customer needs and recommend suitable products or solutions.
• Drive revenue through upselling, cross‑selling, and closing sales deals.
• Maintain accurate records of interactions, orders, and follow‑up activities.
• Follow up on leads and past customers to build long‑term relationships.
• Collaborate with the team to achieve sales targets and service standards.

Required profile

• Prior experience in customer support and/or sales is preferred.
• Strong communication skills in Arabic and English; French is a plus.
• Comfortable working in a hybrid setup and meeting sales‑driven targets.
• Based in or near Naccache, Lebanon.

Required skills

What we offer

• Base salary plus commission structure.
• Hybrid work flexibility.
• Growth opportunities within the PatioHome group.