Customer Service Specialist – AM/PM Shift

About the role

We are seeking a professional and organized Customer Service Specialist to handle student inquiries, clearly explain our services, and coordinate with tutors. This support‑focused position emphasizes strong communication, attention to detail, and a fast response pace.

Key responsibilities

• Respond to student inquiries via WhatsApp and other social platforms.
• Explain services, pricing, and processes in a clear manner.
• Coordinate communication between students and tutors.
• Track payments, confirm order details, and maintain accurate records.
• Handle complaints professionally and follow up with pending students.
• Maintain organized records using Google Sheets.

Required profile

• Strong Arabic writing skills.
• Good English communication ability.
• Fast response time and ability to manage 70–100+ daily messages.
• Highly organized and detail‑oriented.
• Previous customer service experience preferred.

Required skills

• Google Sheets

What we offer

• Opportunity to work with a dynamic student‑tutor network.
• Flexible AM or PM shift options.