Client Success Executive (Remote – Full-Time)

About the role

We are seeking an energetic and reliable Client Success Executive to join our growing remote team. The role focuses on engaging customers, managing SaaS accounts, and ensuring a smooth onboarding and campaign execution experience.

Key responsibilities

• Build and maintain strong relationships with assigned clients.
• Guide clients through onboarding, campaign setup, and execution.
• Use internal software and CRM tools to track collaborations and account activity.
• Independently manage a portfolio of accounts, aiming for high client satisfaction and retention.
• Collect client feedback and share insights with relevant internal teams.
• Prepare regular reports on account performance and activity.

Required profile

• At least 3 years of hands‑on account management experience, preferably with SaaS accounts.
• Excellent communication and problem‑solving abilities.
• Comfortable handling client interactions via email, WhatsApp, and calls.
• Organized, proactive, detail‑oriented, and able to manage multiple accounts efficiently.
• Reliable remote work setup (laptop, headset, high‑speed internet with backup).

Required skills

• Familiarity with CRM systems or similar digital tools.

What we offer

• Competitive salary of AED 3,000 per month.
• Fully remote work arrangement.
• Opportunity to grow within a dynamic, expanding team.