Client Relationship Manager

About the role

The Client Relationship Manager will be based on‑site in Kaslik and act as the primary point of contact for Spectra Solutions' facility management clients. You will ensure service delivery meets or exceeds client expectations while supporting long‑term partnership growth.

Key responsibilities

• Serve as the main liaison for client inquiries and requests.
• Coordinate service delivery with internal operations, finance, and management teams.
• Track ongoing projects, monitor service quality, and prepare performance reports.
• Identify and propose opportunities to improve client satisfaction and retention.
• Handle client feedback, resolve issues, and escalate critical matters when needed.
• Maintain accurate records of client interactions, agreements, and contractual commitments.

Required profile

• Proven client service and relationship‑management experience.
• Strong verbal and written communication skills.
• Excellent organizational and coordination abilities to manage multiple accounts.
• Problem‑solving and conflict‑resolution capabilities.
• Basic business and reporting skills for client updates and contract discussions.
• Bachelor’s degree in Business Administration, Management, Communications, or equivalent professional experience.
• Ability to work on‑site in a fast‑paced environment and collaborate with cross‑functional teams.

Required skills

• Proficiency with office productivity tools (e.g., Microsoft Office).
• Experience using CRM or account‑management systems.