Technical Support Manager
ONSITE - Construction Management Solutions · Jounieh
Job description
About the role
We are seeking an experienced and results‑oriented Technical Support Manager to lead our technical support operations and ensure high‑quality, customer‑focused service delivery.
Key responsibilities
- Lead, manage and develop the Technical Support team.
- Oversee daily support operations, ensuring timely resolution of technical issues.
- Establish, monitor and improve KPIs, SLAs, response times and customer satisfaction.
- Manage complex escalations and develop support procedures and best practices.
- Collaborate with IT, Engineering, Product and other departments to improve service delivery.
Required profile
- Bachelor’s degree in IT, Computer Science, Engineering or related field.
- Minimum 5 years of technical support experience, including supervisory or management roles.
- Strong troubleshooting, problem‑solving and escalation management abilities.
- Excellent leadership, communication and interpersonal skills.
Required skills
- Technical troubleshooting
- Ticketing systems and technical support tools
- Understanding of IT support operations, KPIs and SLAs
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Published 17 hours ago
Expires 1 month from now
2 views · 0 interested
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ONSITE - Construction Management Solutions
Jounieh
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