Technical Support Engineer

About the role

The Technical Support Engineer is responsible for resolving technical issues, supervising support staff, and ensuring that equipment installations operate effectively. The role combines hands‑on troubleshooting with customer interaction to maintain high satisfaction levels.

Key responsibilities

• Provide clear troubleshooting support to users experiencing technical problems.
• Identify and resolve hardware and software issues, escalating complex cases to senior staff.
• Assist in setting up and maintaining software and hardware to ensure optimal performance.
• Respond promptly to customer queries via phone, email, or chat while maintaining professionalism.
• Track customer feedback and drive continuous service improvement.
• Coordinate with development and QA teams to streamline issue resolution.
• Conduct thorough inspections of new installations, including solar panels, batteries, rectifiers, and controllers.
• Assess solution effectiveness and suggest improvements to increase efficiency.

Required profile

• Bachelor’s degree in Electrical Engineering.
• 1‑2 years of relevant experience.
• Proficiency in Microsoft Office (Word, Excel).
• Strong understanding of electrical theory, wiring diagrams, schematics, and troubleshooting techniques.

Required skills

• Microsoft Word
• Microsoft Excel
• Electrical theory
• Reading wiring diagrams
• Reading schematics
• Hardware troubleshooting
• Software troubleshooting
• Solar panel installation
• Battery installation
• Rectifier installation
• Controller installation