Software Developer – Customer Support

About the role

We are seeking a Technical Consultant – Customer Support to join our Beirut team. In this position you will provide technical assistance to global customers, troubleshoot complex issues, develop customizations and integrations, and help drive continuous service improvement.

Key responsibilities

• Provide technical support and troubleshoot customer issues.
• Develop, test, and implement system customizations.
• Build and maintain system integrations.
• Conduct technical training for customers and internal teams.
• Support customer onboarding and service enhancement initiatives.
• Coordinate and support Mass Fixes projects across customer accounts.

Required profile

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience in a technical role.
• Strong analytical, troubleshooting, and communication skills.
• Willingness to work rotating shifts, including nights, weekends, and on‑call support.

Required skills

• Java
• .NET
• Python
• SQL (Oracle and SQL Server)
• Windows operating systems
• SaaS environments and software lifecycles

What we offer

• Work with global customers and industry‑leading organizations.
• Exposure to innovative technologies and complex projects.
• Career growth in a collaborative and supportive environment.
• Company culture that values learning, teamwork, and professional development.