Part‑time Operator – PM Shift
Jobs for Humanity · Dbayeh
Job description
About the role
This part‑time position supports the call centre team during the evening shift, handling inbound and outbound communications with patients and ensuring high‑quality assistance.
Key responsibilities
- Answer incoming phone calls from patients and address their requests promptly.
- Make outbound calls using approved scripts and follow established protocols.
- Assist patients by providing high‑level services and exceeding their expectations.
- Schedule, manage, confirm, and follow up on patient appointments.
- Review daily tasks, communications, and pending follow‑ups to ensure completion.
- Handle incoming and outgoing emails, process faxes, and forward information as needed.
- Prepare and send reports to the manager and escalate urgent cases.
- Perform any other tasks requested by the manager.
Required profile
- Fluent in French and English.
- Available 2‑3 days per week (Monday–Friday) from 4:00 PM to 11:00 PM.
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Published 5 hours ago
Expires 1 month from now
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Jobs for Humanity
Dbayeh
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