Full‑time Officer – PM Shift Call Center
Jobs for Humanity · Dbayeh
Job description
About the role
This position is for a full‑time officer working the afternoon shift (3 PM‑11 PM) in a multilingual call‑center environment, handling patient assistance and operational tasks.
Key responsibilities
- Answer incoming phone calls from patients and handle their requests professionally.
- Make outgoing calls using assigned lists, scripts and procedures.
- Assist patients, schedule and manage appointments, and confirm follow‑ups.
- Review daily tasks, communications and pending follow‑ups to ensure completion.
- Handle incoming and outgoing emails, process faxes and forward information as needed.
- Control workflow of outsourcing projects and coordinate task distribution within the team.
- Support the team in solving operational issues and maintain quality standards.
- Prepare and send reports to the manager and escalate urgent cases.
Required profile
- Fluent in French and English.
- Available to work Monday‑Friday 3 PM‑11 PM, with flexibility for up to two days per week 12 PM‑8 PM.
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Published 12 hours ago
Expires 1 month from now
3 views · 0 interested
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Jobs for Humanity
Dbayeh
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