Fitness Trainer – Member Support & Gym Floor Ambassador

About the role

We are looking for an enthusiastic Fitness Trainer to welcome members, ensure a safe and clean gym environment, and act as a friendly ambassador of our fitness culture. You will help new and existing members feel confident using equipment and enjoy a motivating workout experience.

Key responsibilities

• Greet members professionally and provide guidance on equipment use, basic exercises, and general fitness best practices.
• Maintain the gym floor by keeping it clean, safe, and organized; rerack weights and arrange cardio machines, benches, and accessories promptly.
• Listen to member concerns, address complaints courteously, and de‑escalate tense situations, escalating unresolved issues to management.
• Monitor equipment for faults or damage, report issues through internal systems, and coordinate with maintenance for timely repairs.

Required profile

• Empathy and patience, especially when handling member frustrations.
• Strong teamwork orientation to streamline the customer experience.
• Clear verbal and non‑verbal communication with solid problem‑solving abilities.
• Accountability and a transparent work ethic.
• Creativity and adaptability to new processes.
• Customer‑centric mindset, staying aware of member needs and trends.

Required skills