Counter & Customer Service Representative

About the role

We are looking for a motivated Counter & Customer Service Representative to join our store team. The role involves handling cash transactions, delivering friendly service, and supporting daily store operations.

Key responsibilities

• Greet customers and provide prompt, professional assistance.
• Accurately process payments, issue receipts, and reconcile cash at the end of each shift.
• Handle refunds, exchanges, and returns according to company procedures.
• Address customer inquiries, complaints, and follow up to ensure resolution.
• Coordinate with internal teams such as warehouse, accounting, logistics and service to track orders, deliveries and returns.
• Maintain up‑to‑date customer and transaction records in the store system.
• Monitor inventory needs for the branch and place supply orders when required.
• Support colleagues across branches or departments as needed.

Required profile

• High school diploma or equivalent.
• Previous experience in cashiering, retail or customer service.
• Strong communication and interpersonal abilities.
• Excellent numerical accuracy and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Flexibility to work varied hours.

Required skills