Community Manager & Customer Service Specialist

About the role

We are looking for a motivated self‑starter to be the frontline voice of Nutrili, a fast‑growing wellness brand. The Community Manager & Customer Service Specialist will handle all customer interactions across phone, email, chat, WhatsApp and social media, ensuring every contact receives a warm, supportive and informative experience that reflects our brand values.

Key responsibilities

• Answer inbound phone calls, provide product information, order support and general assistance.
• Respond to customer inquiries via email, live chat, WhatsApp and other messaging platforms.
• Process returns, exchanges and coordinate requests with internal teams.
• Maintain detailed records of interactions and ensure timely follow‑ups.
• Troubleshoot common issues related to orders, product usage and website navigation.
• Manage and engage the online community on Instagram, TikTok, Facebook and other platforms.
• Reply to comments, DMs and mentions using a brand‑aligned tone.
• Monitor social conversation trends, activate polls, Q&A sessions and flag high‑value insights for marketing and product teams.
• Use CRM platforms and social media tools to track workflows, report sentiment trends and collaborate with fulfillment, marketing and content teams.

Required profile

• Customer‑obsessed, energetic and highly skilled communicator.
• Motivated self‑starter who can represent the brand across multiple channels.
• Excellent knowledge of Nutrili’s product range, usage guidelines and brand philosophy.
• Ability to maintain brand standards for clarity, friendliness and credibility.

Required skills

• Proficiency with CRM platforms.
• Experience using social media management tools for Instagram, TikTok and Facebook.
• Familiarity with WhatsApp, email and live‑chat communication channels.

What we offer

• Opportunity to join a rapidly expanding wellness brand with offices in Dubai, Riyadh and Beirut.
• Dynamic, innovative environment where you can make a direct impact on customer experience.