Call Center Representative (US Working Hours)

About the role

We are seeking an organised and analytical Call Center Representative to join our fast‑paced team. You will work on‑site in Jdaideh while supporting US‑based customers during evening and night shifts. This role offers daily variety and the chance to develop strong negotiation and problem‑solving skills.

Key responsibilities

• Research and source qualified service providers across the United States and build long‑term partnerships.
• Conduct calls to negotiate rates, coordinate schedules, and confirm technical assessments.
• Analyze data and research repair options to develop accurate technical quotes and work plans.
• Handle procurement, ensuring materials, components, and equipment are correctly ordered and delivered on time.
• Maintain internal systems with up‑to‑date documentation, photos, invoices, and approvals.

Required profile

• Fluent in English (written and spoken).
• Strong communicator and skilled negotiator.
• Curious, solution‑oriented and able to adapt under pressure.
• Organised, reliable and detail‑focused.
• Coach‑able, collaborative and eager to grow.

Required skills

What we offer

• Positive, people‑first work culture.
• Gym access and wellness perks.
• Healthy snacks and meal plans.
• Fun team events and social activities.
• Career growth, training and personal development opportunities.