Call Center Agent

About the role

The Call Center Agent will be the first point of contact for guests calling Lakkis Farm. Working on‑site in Jal El Dib, you will handle inbound calls, answer questions about the menu, reservations, delivery options and current promotions, and ensure a smooth and friendly experience for every caller.

Key responsibilities

• Answer incoming telephone calls and provide accurate information about menu items, reservations, delivery services and promotions.
• Record orders precisely, update customer details in the system and forward orders to the restaurant and farm teams.
• Log interactions, track requests and follow up using the call‑center software.
• Handle customer feedback and complaints according to established scripts and company policies.
• Coordinate with kitchen, service and farm staff to guarantee timely order fulfillment.
• Maintain a courteous and professional tone during all interactions, especially during peak hours, weekends and holidays.

Required profile

• Proven experience in customer‑facing roles such as customer service or support.
• Strong verbal and written communication skills in relevant languages.
• Ability to work full‑time on‑site in Jal El Dib, including evenings, weekends and holidays.
• High attention to detail, reliability and the capacity to manage multiple calls and tasks simultaneously.
• Previous experience in hospitality, restaurant or call‑center environments is a plus.

Required skills

• Proficiency with call center software for logging and tracking calls.
• Basic data entry and email communication skills.