Microsoft Infrastructure Engineer

About the role

We are seeking a Microsoft Infrastructure Engineer with strong hands‑on experience in Microsoft technologies and enterprise IT environments. The role focuses on maintaining, troubleshooting, monitoring, and continuously improving Microsoft infrastructure services while delivering high‑quality support within agreed SLAs.

Key responsibilities

• Install, configure, maintain and upgrade Active Directory, Azure AD/Microsoft Entra ID, DNS, DHCP, Windows and File Servers, Certificate Authority, ADFS, mail servers and email security solutions.
• Manage Microsoft 365/Office 365 and archiving solutions.
• Provide advanced incident analysis, troubleshooting and resolution across the Microsoft infrastructure environment.
• Develop and maintain PowerShell scripts to automate administration and operational tasks.
• Deliver technical support to end users and internal IT teams while meeting response and resolution SLAs.
• Create, manage and maintain infrastructure monitoring solutions and resolve incidents raised by monitoring systems.
• Participate in implementation, maintenance and upgrading of infrastructure components following defined procedures.
• Document technical procedures and share knowledge with the operations team.
• Identify opportunities for automation, optimisation and continuous improvement.
• Provide on‑call night support one week per month and weekend support twice per month.

Required profile

• 2‑5 years of relevant IT infrastructure experience.
• Hands‑on experience with Microsoft infrastructure technologies.
• Experience working in SLA‑driven environments with structured operational procedures.
• Strong communication, interpersonal and client‑orientation skills.
• Fluency in English.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Excellent organisational skills and attention to detail.

Required skills

• Active Directory
• Azure Active Directory / Microsoft Entra ID
• Microsoft 365 / Office 365
• DNS and DHCP
• Windows and File Servers
• Certificate Authority
• ADFS
• Mail servers and email security solutions
• PowerShell scripting and automation
• SQL
• Infrastructure monitoring