Customer Support Specialist – AI‑Augmented Call Center
Aspire Software · Beyrouth
Job description
About the role
We are looking for a Customer Support Specialist to join Aspire Software’s AI‑augmented call centre in Lebanon. The role focuses on handling live‑transfer inbound calls for hotels, assisting guests with bookings and answering general inquiries.
Key responsibilities
- Deliver friendly, professional service on every call.
- Manage live‑transfer inbound calls to hotels, guiding guests through the booking process.
- Meet weekly call and conversion targets related to bookings.
- Log call outcomes in the CRM system.
- Resolve issues on the fly using limited scripts.
- As the team grows, coach and guide new call agents.
Required profile
- Experience in customer service and/or sales, preferably in hospitality.
- Strong problem‑solving abilities.
- Excellent English communication skills.
- Comfortable with phone‑based work and handling rejection.
- Adaptable to evolving processes and structures.
- Cold‑calling experience is a plus.
Required skills
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Published 1 month ago
Expires 2 weeks from now
26 views · 1 interested
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Aspire Software
Beyrouth
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