Customer Service / Supply Chain Senior Specialist – Levant

About the role

As a Customer Service / Supply Chain Senior Specialist you will be a key member of Organon's Middle East Turkey & Africa Customer Service team. You will work closely with customers, internal business units, supply chain, finance and regulatory teams to ensure smooth order processing, accurate financial reporting and successful product launches across the Levant region.

Key responsibilities

• Maintain healthy inventory levels and manage customer orders based on sales forecasts.
• Negotiate, track and resolve order issues, ensuring on‑time shipment with proper shelf‑life documentation.
• Maintain and update Customer Master Data and Pricing Master Data.
• Support new product launches and variations in collaboration with demand planners and regulatory.
• Prepare and submit tender documentation and ensure timely supply for tenders.
• Manage accruals, credit notes and financial estimates, highlighting risks and opportunities.
• Share financial submissions and support budgeting processes.

Required profile

• Bachelor’s or Master’s degree in Supply Chain, Finance, Business Administration or a related field.
• Minimum 2 years of experience in supply chain, purchasing or finance, preferably in pharma or FMCG.
• Proven ability to partner across functions and build effective relationships.
• Strong analytical mindset with excellent communication skills in English.

Required skills

• Advanced Excel
• SAP (preferred)