Chief of Staff – Business Operations

About the role

The Chief of Staff will partner closely with the CEO/Managing Director to drive business discipline, execution and accountability across multiple business units. This role owns the operating system of the group, ensuring effective management cadence and cross‑functional coordination.

Key responsibilities

• Establish and manage a structured weekly, monthly and quarterly operating rhythm across business units.
• Conduct weekly operations meetings with managers, focusing on KPIs, targets, blockers and decisions.
• Prepare and maintain a one‑page group dashboard covering key performance indicators.
• Conduct monthly business reviews covering P&L vs. budget, KPIs, priorities and action plans.
• Track agreed actions, deadlines and ownership, ensuring timely follow‑through.
• Identify recurring blockers and escalate unresolved issues to the CEO/Managing Director.
• Coordinate cross‑functional and cross‑business‑unit projects and ensure execution against timelines.

Required profile

• 8+ years of experience in business operations, strategy, management consulting, or project management.
• Experience working directly with CEO/MD/Owner‑level management.
• Strong understanding of P&L, KPIs, budgets and business performance.
• Excellent analytical, problem‑solving and stakeholder‑management skills.
• Highly organized, structured and disciplined with great attention to detail.

Required skills

• Advanced proficiency in Excel.
• Advanced proficiency in PowerPoint.
• Experience with business reporting and dashboard tools.