Customer Technical Support Specialist

About the role

Aspire Software is seeking a Customer‑Technical Support Specialist to deliver and support a high volume of professional services projects for its clients in Lebanon. The role blends technical implementation, troubleshooting, and customer interaction, requiring a self‑sufficient individual with solid IT and networking knowledge.

Key responsibilities

• Deliver multiple smaller professional‑services projects from initiation through completion.
• Perform technical setup, configuration, implementation, and support tasks.
• Liaise with customers, internal teams, and third‑party vendors to keep projects on schedule.
• Assess technical requirements, prerequisites, risks, and dependencies before and during delivery.
• Troubleshoot and resolve issues related to implementations, connectivity, and customer environments.
• Maintain accurate project documentation, notes, and status updates.
• Support project meetings, capture actions, and complete agreed technical tasks.
• Communicate progress, issues, and next steps clearly and professionally to customers.
• Escalate complex issues while handling routine matters independently.
• Utilise AI tools (e.g., ChatGPT, Copilot) for documentation, reporting, and troubleshooting.

Required profile

• Previous experience in professional services, implementation, technical support, systems engineering, or a similar role.
• Strong general IT knowledge across end‑user systems, software, and infrastructure.
• Solid understanding of networking fundamentals.
• Experience working directly with customers in a technical delivery or support environment.
• Ability to manage multiple concurrent tasks and projects.
• Strong written and verbal communication skills.
• Attention to detail and accurate record‑keeping.
• Capability to work independently in a remote setting.
• Confidence using workplace systems, digital tools, and AI assistants.

Required skills

• IP addressing
• DNS
• DHCP
• Routing
• Switching
• Wi‑Fi
• VPNs
• Use of AI tools such as ChatGPT or Copilot for technical tasks