Customer Service Representative

About the role

The Customer Service Representative will be the primary point of contact for customers, handling inquiries and resolving issues to ensure a positive experience. This role requires clear communication in both English and Arabic and a focus on maintaining high service standards.

Key responsibilities

• Handle customer inquiries via calls or messages and resolve issues efficiently.
• Maintain service standards while managing inbound communications.
• Process customer requests and accurately document interactions.

Required profile

• Clear verbal communication in both English and Arabic.
• Active listening skills to understand customer needs.
• Ability to solve problems and resolve issues promptly.
• Basic computer proficiency for handling calls, messages, and documentation.

Required skills

• English language proficiency (spoken).
• Arabic language proficiency (spoken).
• Active listening.
• Problem solving.
• Basic computer usage.