Team Leader – Play Le Mall Dbayeh

About the role

The Team Leader at Play Le Mall Dbayeh is responsible for delivering an exceptional guest experience while managing daily operations, staff scheduling, inventory control, and facility maintenance. This role ensures the entertainment area runs smoothly, safely, and profitably.

Key responsibilities

• Guide guests by explaining game rules, promoting fun, and handling complaints or incidents.
• Prepare weekly staff schedules, oversee security and stewarding teams, and coach team members.
• Promote marketing packages, manage opening/closing checklists, and complete daily logs and end‑of‑day reports.
• Handle cash preparation, ticketing, merchandise replenishment, and reconcile cash with system reports.
• Monitor inventory levels, coordinate re‑orders, and ensure merchandise presentation meets safety standards.
• Inspect equipment condition, report deficiencies, and coordinate minor repairs and maintenance.
• Support administrative duties related to guest service associates and ensure compliance with operational manuals.

Required profile

• Strong leadership and communication skills with a customer‑focused attitude.
• Ability to manage staff schedules, performance feedback, and training for new joiners.
• Attention to detail for record‑keeping, complaint handling, and safety compliance.
• Organizational skills to oversee inventory, cash handling, and reporting processes.
• Flexibility to support the team during peak periods and handle urgent issues.

Required skills

• Proficiency with POS systems and cash reconciliation.
• Basic inventory management and reporting capabilities.