Sales & Customer Relations Representative (Arabic/English/French)

About the role

Tideline Capital is looking for a confident, results‑driven Sales & Customer Relations Representative to handle prospective‑client inquiries, convert qualified leads into paying subscribers, and deliver high‑quality support to its growing trading community.

Key responsibilities

• Respond to inbound inquiries via phone, messaging platforms, and social media.
• Explain Tideline Capital’s services, subscription plans, trading channel, and value proposition clearly.
• Assess each prospect’s needs, experience, and concerns, building trust and guiding them toward subscription.
• Maintain a structured sales pipeline, follow up consistently, and onboard new subscribers.
• Provide ongoing customer service, handle questions, complaints, and renewal requests.
• Re‑engage inactive prospects and support subscriber retention.
• Record inquiries, follow‑ups, conversions, and feedback accurately.
• Leverage AI agents, automation tools, bots, and CRM systems to improve response times and follow‑up quality.

Required profile

• Bachelor’s degree or current advanced studies in Business, Finance, Economics, Marketing, or a related field.
• Professional fluency in Arabic, English, and French.
• Strong verbal communication, persuasion, negotiation, and relationship‑building abilities.
• Comfortable handling sales calls and explaining technical trading concepts in an approachable way.
• Highly organized, responsive, patient, and consistent with follow‑ups.
• Ability to work independently while meeting sales and service targets.
• Previous experience in sales, financial services, trading, fintech, brokerage, or customer support is strongly preferred.

Required skills

• Gold and XAU/USD trading knowledge.
• Understanding of trading strategies, signals, risk management, stop‑losses, and take‑profits.
• Familiarity with trading platforms and online trading communities.
• Experience with AI agents, chatbots, automation tools, and CRM systems.

What we offer

• Competitive salary discussed privately with shortlisted candidates.
• Performance‑based incentives based on experience and results.
• Flexible working schedule from 10:00 AM to 6:00 PM with occasional adjustments for client inquiries.