Operations & Aftersales Coordinator

About the role

We are seeking an organized and reliable Operations & Aftersales Coordinator to act as the central link between our showroom, clients, warehouse, and installation/service teams. The role ensures smooth scheduling, effective communication, and a high‑quality client experience from order confirmation through final installation.

Key responsibilities

• Schedule fireplace, BBQ, and appliance installations.
• Follow up with clients before and after installation to ensure satisfaction.
• Coordinate daily with technicians, warehouse staff, and showroom personnel.
• Manage service requests and after‑sales claims.
• Update Google Sheets and maintain accurate tracking of all jobs.
• Verify that products and accessories are prepared and ready for each installation.
• Contribute ideas to improve the overall client experience.

Required profile

• Strong communication and follow‑up abilities.
• Excellent organization and attention to detail.
• Comfortable working under pressure during busy periods.
• Previous experience in operations, customer service, after‑sales, logistics, showroom coordination, or installation scheduling is a plus.

Required skills

• Proficiency with Excel.
• Proficiency with Google Sheets.