Front Office Supervisor

About the role

The Front Office Supervisor is a full-time, on-site position at Radisson Blu Martinez Hotel in Beirut's Minet El Hosn district. The role oversees daily front office operations, including check-in and check-out, reservations and receptionist duties, while supporting and guiding the front office team.

Key responsibilities

• Manage shift schedules and coordinate with other departments to ensure smooth guest experiences
• Ensure accurate room allocation and handle reservations, bookings and rates
• Maintain proper cash and billing procedures
• Monitor service standards and train and mentor front office staff
• Enforce hotel policies and resolve guest inquiries and issues promptly and professionally

Required profile

• Previous front office or hospitality experience, preferably in a hotel
• Strong supervisory skills: team leadership, coaching and performance monitoring
• Clear verbal and written English; additional languages are an advantage
• Willingness to work flexible shifts, including weekends and holidays, and to stay calm under pressure
• Diploma or degree in Hospitality Management or a related field preferred

Required skills

• Reception duties: check-in/check-out, cash handling and front desk administration
• Reservations management and room allocation
• Familiarity with property management systems (PMS)
• Basic computer skills (MS Office)