Digital Impact Associate

About the role

The Digital Impact Associate will provide technical and operational support for ICT, audiovisual, connectivity and digital workplace services across UNICEF Lebanon Country Office and its field offices. The role ensures reliable digital services, strengthens cybersecurity awareness and contributes to digital transformation initiatives.

Key responsibilities

• Provide remote and onsite support for user, hardware, software, Microsoft 365, collaboration tools and connectivity issues.
• Manage ICT incidents and service requests through the service management tool.
• Support virtual, physical and hybrid meetings, including setup and troubleshooting of conferencing systems and audiovisual equipment.
• Configure and maintain telecommunications equipment such as satellite terminals and phones.
• Maintain accurate ICT inventories, asset records and documentation.
• Monitor and report on incidents, service requests, assets and connectivity issues.
• Assist in digital activities, data collection, validation, analysis and creation of dashboards and reports.

Required profile

• University degree in IT, computer science, information systems or a related field (desirable).
• Minimum 4 years of experience in ICT user support, help‑desk or related services.
• Fluency in English and Arabic; French is an asset.
• Experience with United Nations or international organisations is desirable.

Required skills

• Microsoft 365 applications
• SharePoint and Power Platform tools
• Audiovisual equipment and conferencing systems
• Satellite communication equipment
• Cloud Print, CCTV and Access Control systems
• Basic cybersecurity best practices
• Data analysis and reporting tools

What we offer

• Local Individual Contractor Agreement (Level 4) for 6 months
• Attractive compensation and benefits package