Customer Support Representative

About the role

Join our customer support team as the frontline connection between NexoBridge and its clients, ensuring prompt, professional, and efficient assistance.

Key responsibilities

• Handle inbound and outbound calls, emails, or chats to address customer questions and concerns.
• Provide accurate product or service information and guide customers on effective usage.
• Resolve complaints by identifying problems and guiding customers to solutions.
• Escalate unresolved issues to higher‑level support or specialized departments.
• Maintain detailed records of interactions in the CRM system.
• Follow up to ensure issues are fully resolved and customers are satisfied.
• Stay updated on company products, services, policies, and procedures.
• Meet or exceed performance metrics such as handling time, satisfaction scores, and resolution rates.

Required profile

• Proven experience in a customer service or support role (preferred).
• Excellent verbal and written communication skills.
• Strong problem‑solving ability with patience and empathy.
• Ability to multitask and manage time efficiently in a fast‑paced environment.
• Goal‑oriented focus on high‑quality customer experiences.
• High school diploma or equivalent; bachelor’s degree is a plus.
• Flexibility to work rotating shifts, weekends, or holidays if required.

Required skills

• Familiarity with customer service software such as Zendesk or Freshdesk.
• Experience with CRM systems, e.g., Salesforce.

What we offer

• Competitive salary with commission‑based incentives.
• Opportunities for professional development and growth.
• Supportive and dynamic work environment.