Customer Success Specialist

About the role

The Customer Success Specialist acts as an advisor to clients, building long‑term relationships that drive satisfaction, retention, and growth. The role ensures service excellence and timely handling of complaints to keep customers engaged.

Key responsibilities

• Own the customer relationship and manage internal and external stakeholders at all levels, including strategic roadmap discussions.
• Address service issues and escalate complaints, engaging the right teams for rapid resolution.
• Conduct regular business reviews and customer check‑ins.
• Track usage, engagement, and satisfaction metrics.
• Identify upselling or cross‑selling opportunities.
• Collaborate with Sales, Support, Product, and Professional Services to ensure continuity and alignment.
• Maintain accurate records and activities in the CRM system.
• Prepare periodic reports for relevant stakeholders.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 1–2 years of experience in Customer Success, Account Management, Customer Support, or a similar customer‑facing role.
• Strong relationship‑management abilities with a proactive engagement style.
• Capability to identify customer needs, support product adoption, uncover upselling opportunities, and manage escalations.

Required skills