Customer Service & Virtual Assistant – E‑commerce

About the role

The position supports the entire customer journey for growing e‑commerce brands, handling inquiries, order processing, and post‑purchase follow‑up. It offers a clear path toward senior leadership in customer service.

Key responsibilities

• Manage WhatsApp conversations with professionalism, empathy, and speed.
• Process orders accurately, ensure complete information, and follow up with fulfillment partners.
• Recover cancelled orders by contacting customers to understand reasons and propose solutions.
• Maintain accurate customer and order records in shared Google Sheets.
• Make outbound calls to request product reviews and identify upselling opportunities.
• Moderate social media comments to protect brand image.
• Provide administrative support and additional virtual‑assistant tasks as needed.

Required profile

• Lebanese national residing in Lebanon, native Arabic speaker with strong English and French.
• Previous e‑commerce customer service experience in Lebanon, including hands‑on use of Shopify.
• Comfortable speaking with customers on the phone, handling objections and upselling.
• Organised, calm under pressure, and able to work independently without constant supervision.

Required skills

• Shopify
• CRM systems
• Microsoft Excel
• Google Sheets

What we offer

• Full‑time contract with base salary $250‑$350 per month plus performance bonuses.
• Working hours 9:00 AM‑6:00 PM with a two‑hour break.
• Clear progression to Senior Customer Service or Head of Customer Service roles.
• Exposure to multi‑brand operations across Lebanon and the GCC.