Customer Service Representative – Play Le Mall Dbayeh

About the role

We are looking for a friendly and reliable Customer Service Representative to join our team at Play Le Mall Dbayeh. You will be the first point of contact for guests, handling inquiries, payments and ensuring a smooth, enjoyable experience.

Key responsibilities

• Promote marketing tools, packages and Cosmocity® features to guests.
• Answer telephone calls professionally and provide accurate information.
• Explain location rules, game play procedures and assist guests with any questions.
• Maintain accurate records of service deficiencies, complaints or accidents.
• Operate POS and payment systems, receive cash, checks, credit cards, vouchers and process refunds.
• Count and reconcile cash drawer at the start and end of each shift.
• Monitor inventory in the cashier/redemption area and ensure merchandise is stored and displayed according to safety and brand standards.
• Keep all apparatus clean, safe, secure and report any malfunction to the supervisor.
• Support fire and safety compliance, handle minor incidents and follow evacuation procedures.

Required profile

• Understanding of Cosmofun’s Quality Policy and ISO 9001:2015 / ISO 45001:2018 standards.
• Completed training on safety measures, incident handling and emergency communication.
• Ability to work under pressure, maintain a positive attitude and deliver excellent guest service.
• Strong command of English and Arabic.
• Minimum 0‑2 years of relevant experience, preferably in hospitality or retail.

Required skills

• Operation of point‑of‑sale (POS) and payment processing systems.
• Cash handling and reconciliation.
• Basic inventory control.

What we offer

• Dynamic work environment in a popular entertainment venue.
• Opportunities for professional development and continuous improvement.