Front Desk Receptionist – Hospitality

About the role

The Stay Furnished Apartments is seeking a friendly and professional front desk receptionist to deliver exceptional service to guests staying short‑term or long‑term in Dbayeh.

Key responsibilities

• Guest check‑ins and check‑outs, ensuring a smooth and welcoming process.
• Manage reservations by answering calls, checking availability and confirming bookings.
• Assist guests with inquiries about services, facilities and local attractions.
• Resolve guest complaints promptly to maintain high satisfaction.
• Handle cash transactions, process payments and keep accurate billing records.
• Coordinate with housekeeping, maintenance and other departments to meet guest needs.
• Perform administrative duties such as maintaining guest logs and filing records.
• Monitor security systems and assist in emergencies to ensure safety.

Required profile

• High school diploma or equivalent; hospitality degree is a plus.
• 1‑2 years experience in hotel reception or customer service.
• Fluent English with strong verbal and written communication.
• Professional, friendly demeanor and excellent customer‑service attitude.
• Attention to detail and ability to handle multiple tasks.
• Willingness to work shifts, including weekends and holidays.

Required skills

• Proficiency with hotel management software.
• Basic office equipment operation (phone, computer).