Customer Service Agent – Part Time

About the role

The Customer Service Agent will handle incoming calls for the American University of Beirut Medical Center (AUBMC) and its affiliated clinics. This part‑time position requires a client‑centric approach to maintain a professional image and support the mission of AUBMC.

Key responsibilities

• Answer incoming calls using a predefined script, providing warm, empathetic, and responsive service.
• Schedule, coordinate, and reschedule appointments as requested by callers.
• Handle emergency calls according to established procedures and time frames.
• Create and distribute messages through the Electronic Medical Record system for outpatient services.
• Make announcements on the Public Address System, including emergency codes and fire alerts.
• Send informational messages to faculty and staff about calls, meetings, events, and emergencies.
• Operate additional services such as room service, filing complaint documents, processing long‑distance call forms, and activating the MyChart application.

Required profile

• Minimum education: Baccalaureate II.
• 0–2 years of customer service experience preferred.
• Fluent in Arabic and English (IET score ≥ 450); French is an asset.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using Electronic Medical Record software.
• Familiarity with the MyChart application.