Customer Service Agent

About the role

The Customer Service Agent will handle incoming calls for AUB and AUBMC, ensuring a client‑centric approach and maintaining a professional image. The role includes appointment scheduling, message distribution, and supporting the mission of the American University of Beirut Medical Center.

Key responsibilities

• Answer incoming calls using a predefined script, delivering service with warmth, empathy, and professionalism.
• Schedule, coordinate, and reschedule appointments as requested by callers.
• Respond to emergency calls according to established procedures within the required time frame.
• Create and send messages through the Electronic Medical Record (EMR) system for outpatient service requests.
• Make announcements on the Public Address System, including emergency codes and fire alerts.
• Operate additional services such as room service, filing complaint documents, handling long‑distance call forms, and activating the MyChart application.

Required profile

• Baccalaureate II education minimum.
• 0‑2 years of experience in customer service, preferably in a call‑center environment.
• Fluent in Arabic and English (IET ≥ 450); French is an asset.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using Electronic Medical Record software.
• Familiarity with the MyChart application and Public Address System operations.