Case Manager Team Lead - National Post, Beirut

About the role

The Case Manager Team Lead supports the Mental Health Supervisor in overseeing the quality and consistency of case management and non-specialized psychosocial support services across RI-supported Primary Health Care Centers (PHCCs) and PHC satellite units in Lebanon. The role provides day-to-day technical guidance, coaching and follow-up to Case Managers, supports case reviews, safe referrals, documentation and data quality, and coordinates with PHCC teams and other service providers. The Team Lead does not maintain an individual caseload; complex or high-risk cases are referred to the Mental Health Supervisor.

Key responsibilities

• Plan, coordinate and monitor case management and non-specialized psychosocial support activities across supported PHCCs and satellite units.
• Give regular technical guidance, coaching and supportive supervision to Case Managers, including review of workplans and priorities.
• Organize case management meetings and case discussions on care plans, referrals, follow-up, prioritization and barriers to access.
• Ensure Case Managers follow the National Mental Health Programme integration flow and approved procedures for screening, assessment, informed consent, documentation and referrals.
• Guide the use of approved screening tools such as PHQ-9, GAD-7 and ITQ, and monitor timely escalation of high-risk or complex cases to the Mental Health Supervisor.
• Review case files and follow-up practices for completeness, confidentiality and data protection, and coordinate with psychologists, psychiatrists and referral partners to close service gaps.
• Support the orientation of new Case Managers, contribute to training materials, co-facilitate trainings on PFA, safe referral, confidentiality and case management, and promote survivor-centered approaches and safeguarding.
• Monitor Case Manager performance, give constructive feedback and help with performance evaluations.
• Carry out regular field visits to PHCCs and satellite units, and support community outreach and capacity-building activities.
• Review weekly and monthly Case Manager updates, check data entry in approved forms, databases and KOBO, and prepare PHCC reports and data analysis.