Spa Receptionist

About the role

The Spa Receptionist is the first point of contact for guests at the Health Club and Spa. You will create a warm, professional first impression, assist visitors throughout their visit, and ensure all service standards are met or exceeded.

Key responsibilities

• Greet all visitors, invite them to sign the consultation form and provide lockers, towels, bathrobes, and service information.
• Promote membership options, give tours of the Wellness Centre and help new members complete applications.
• Handle all cash‑register transactions, retail sales and daily spa revenue, and balance the register at shift end.
• Answer incoming calls, manage bookings, cancellations and liaise with therapists.
• Thank guests on departure, encourage repeat visits and prepare daily, weekly and monthly reports.
• Write and read hand‑over reports for the next shift.

Required profile

• Education: Business Administration, Personal Assistant or Secretary certificate (advantage); sales or customer‑service training (advantage); knowledge of natural therapies preferred.
• Experience: Minimum 1 year reception experience in an international spa.
• Languages: Excellent local language skills and good English oral and written skills.
• Competencies: Client‑facing experience, business writing, stock and retail management, high customer service standards, telephone system operation, computer literacy with in‑house booking/database systems, ability to work a 7‑day operation.
• Alignment with Kempinski core values such as people‑oriented, quality‑oriented and well‑presented.

Required skills

• In‑house booking/database system operation
• Retail management system usage
• Telephone system operation