Senior Manager, Business Solutions

About the role

The Senior Manager, Business Solutions leads operational and client‑facing activities for TA Scan and OpenTA, Anju Software’s clinical‑trial intelligence platforms. This autonomous role bridges data operations, quality assurance, client success and business development support.

Key responsibilities

• Lead day‑to‑day platform operations: data quality assurance, compliance workflows, platform maintenance and coordination with DevOps, engineering and product teams.
• Manage and mentor a small team, overseeing task assignment, onboarding and performance.
• Oversee QA across all environments, review automated test results, identify anomalies and drive resolutions.
• Maintain up‑to‑date operational documentation and platform manuals.
• Own the full client lifecycle: technical set‑up, onboarding, training, business reviews and support ticket resolution.
• Monitor account health, identify risks and opportunities to support renewals.
• Support sales with demos, RFP responses, prospect analyses and conference participation.
• Collaborate with marketing and product on messaging, positioning and sales‑enablement materials.

Required profile

• Highly effective self‑starter who can manage multiple workstreams independently.
• Strong analytical mindset and data literacy, comfortable with structured data outputs and validation workflows.
• Excellent communication skills for technical documentation, client demos and cross‑functional interaction.
• Detail‑oriented with a non‑negotiable focus on accuracy.
• Proven experience leading or coordinating a small team.
• Client‑facing experience with pharma or life‑science stakeholders.
• Comfortable working in an AI‑first environment and leveraging AI tools for efficiency.

Required skills